UX Design
Re-Design UI: Teach at SLC
Re-Design UI: Teach at SLC
Jan 2024 - April 2024
UX RESEARCHER
TEAM
Vienna, Liz & Tyler
Product Brief
Product Brief
The aim of this project is to enhance the Student Support page on the Teach@SLC website to provide a more accessible, user-friendly and informative experience for users accessing educational resources.
The aim of this project is to enhance the Student Support page on the Teach@SLC website to provide a more accessible, user-friendly and informative experience for users accessing educational resources.
Users/
Personas
Users/
Personas
Primary: Professors / Faculty - generalize
Full-time Professors/Faculty at St. Lawrence College, some with lots of experience and others who are newer, use the student support page on the Teach@SLC website to manage course stuff easily, talk to students and other teachers, relay college resources and tools to the students enhancing the teaching experience. However, this can get difficult because of vital information being non-hierarchal and/or outdated. But it is hard because they are busy, and some are not great with technology. They just need a simple and easy student support page that helps them find things and talk to people, so they can spend more time teaching.
Secondary: SCTL Representative - SME
A subject matter expert in educational technology who is efficient in spotting out areas for improvement on the Teach@slc website. They support faculty by ensuring they have access to all the information they need on Teach@slc. Additionally, these are the individuals in charge of the content and management of Teach@slc.
Primary: Professors / Faculty - generalize
Full-time Professors/Faculty at St. Lawrence College, some with lots of experience and others who are newer, use the student support page on the Teach@SLC website to manage course stuff easily, talk to students and other teachers, relay college resources and tools to the students enhancing the teaching experience. However, this can get difficult because of vital information being non-hierarchal and/or outdated. But it is hard because they are busy, and some are not great with technology. They just need a simple and easy student support page that helps them find things and talk to people, so they can spend more time teaching.
Secondary: SCTL Representative - SME
A subject matter expert in educational technology who is efficient in spotting out areas for improvement on the Teach@slc website. They support faculty by ensuring they have access to all the information they need on Teach@slc. Additionally, these are the individuals in charge of the content and management of Teach@slc.
Improving the self-checkout interface at Loblaws serves both customers and the business. The main goal is to enhance customer satisfaction and foster brand loyalty by catering to diverse preferences, including tech-savvy users and those with disabilities. Efficiency is prioritized to reduce staff interventions and enhance store productivity by minimizing wait times and potentially boosting sales. The redesign also addresses loss prevention by simplifying the interface to deter tampering and detect fraudulent activity, while clear weight cues help prevent accidental errors and theft.
Literature Review
Literature Review
94% of people don’t trust an outdated website
94% of people don’t trust an outdated website
Clarity: keep descriptions simple and concise, avoid vague terms and ambiguous phrases
Clarity: keep descriptions simple and concise, avoid vague terms and ambiguous phrases
42% of people leave a website that's inconvenient
42% of people leave a website that's inconvenient
Intuitive Navigation: Moving from point A to point B should cause little cognitive friction.
Intuitive Navigation: Moving from point A to point B should cause little cognitive friction.
Usability Testing and Interview
Usability Testing and Interview
Usability Testing and Interview
Faculty
Faculty
Lists are too long
Repeated information
No clear division between sections of information - difficult to skim
Headings are too similar to one another and lack accurate description
Easier to Google information
Improving the self-checkout interface at Loblaws serves both customers and the business. The main goal is to enhance customer satisfaction and foster brand loyalty by catering to diverse preferences, including tech-savvy users and those with disabilities. Efficiency is prioritized to reduce staff interventions and enhance store productivity by minimizing wait times and potentially boosting sales. The redesign also addresses loss prevention by simplifying the interface to deter tampering and detect fraudulent activity, while clear weight cues help prevent accidental errors and theft.
Improving the self-checkout interface at Loblaws serves both customers and the business. The main goal is to enhance customer satisfaction and foster brand loyalty by catering to diverse preferences, including tech-savvy users and those with disabilities. Efficiency is prioritized to reduce staff interventions and enhance store productivity by minimizing wait times and potentially boosting sales. The redesign also addresses loss prevention by simplifying the interface to deter tampering and detect fraudulent activity, while clear weight cues help prevent accidental errors and theft.
SCTL Member
SCTL Member
Repeated information
Often too many clicks
One of the least-used pages on the website
Too many nested links
The website isn’t monitored enough - leads to dead links
Improving the self-checkout interface at Loblaws serves both customers and the business. The main goal is to enhance customer satisfaction and foster brand loyalty by catering to diverse preferences, including tech-savvy users and those with disabilities. Efficiency is prioritized to reduce staff interventions and enhance store productivity by minimizing wait times and potentially boosting sales. The redesign also addresses loss prevention by simplifying the interface to deter tampering and detect fraudulent activity, while clear weight cues help prevent accidental errors and theft.
Improving the self-checkout interface at Loblaws serves both customers and the business. The main goal is to enhance customer satisfaction and foster brand loyalty by catering to diverse preferences, including tech-savvy users and those with disabilities. Efficiency is prioritized to reduce staff interventions and enhance store productivity by minimizing wait times and potentially boosting sales. The redesign also addresses loss prevention by simplifying the interface to deter tampering and detect fraudulent activity, while clear weight cues help prevent accidental errors and theft.
Contact to know more about the complete design process
I'd love to hear from you!
I'd love to hear from you!
I'd love to hear from you!
If you have a project in mind or just want to say hello, feel free to reach out to me.
If you have a project in mind or just want to say hello, feel free to reach out to me.
let's connect
let's connect
let's connect
